Refund Policy

Last updated: 30.10.2024

Customers unsatisfied with Graming’s services may request a refund within the first 30 calendar days from the initial purchase. Refund requests must be initiated through customer live support.

Reasons

Our refund policy is applicable under the following circumstances:

  1. Non-delivery of the paid service: If you have made a payment for a service and it was not delivered.
  2. Multiple charges for a single purchase: In the event that you were erroneously charged multiple times for a single transaction.
  3. Incorrect amount charged from the checkout final price: If you were charged an amount that differs from the originally specified checkout final price.

Please note that refunds to the original payment method will only be considered for the aforementioned reasons. In all other cases, a refund may be offered as credit to the client’s account balance. It is essential for clients to provide supporting evidence or proofs for refund requests falling within the specified criteria, ensuring a transparent and fair assessment of the situation

Exclusions

Refunds are not eligible for free credits, promotional services, fully delivered and confirmed services, or accounts violating Terms of Service.

Process

To initiate a refund, please contact our live support team with your order number and a detailed explanation of the issue. We will review your request, and you will be notified of approval or denial within 3-5 business days.

If your refund is approved, the funds will be returned to the original payment method within 10-14 business days. Please note that Graming does not have the ability to expedite the refund process, as all refunds are processed through checkout.com.

Right to Deny Refund

Graming reserves the right to deny refunds for abuse, multiple requests, or failure to adhere to terms and conditions.

Service-Specific Guidelines

Once services are fully delivered and confirmed, no refunds are available. Contact live support for assistance with delivery or quality issues before the 30-day period expires.

Inquiries

Inquiries about this Refund Policy should be directed to customer support via live support.
By making a purchase on Graming, you agree to this Refund Policy. Graming reserves the right to modify this policy at any time without prior notice.